Cancellation

Please call us to cancel your order.

Cancellation requires a brief phone conversation with a Movo specialist. This lets us confirm your identity, review the status of your build, walk through your options under our written policy, and give you a clear answer in one call rather than a multi-day email thread.

Call us

+1 224 255-3315

Mon–Fri 11am–8pm CST · Sat 1pm–6pm CST

Before you call — please know

Cancellation is not effective until Movo confirms it in writing after our call.
Requests within the 24-hour order-review period after order confirmation are typically approved with no fee.
After that window, cancellation is reviewed on a case-by-case basis given production status, materials committed, and applicable law. A partial refund may be possible.
If Movo cannot ship within the promised 45–60-day window, you may cancel for a full refund with no fee.
If you paid via Affirm: continue any scheduled Affirm payments until Movo confirms cancellation in writing. Any approved refund goes through the original Affirm transaction. Interest already paid may not be refundable.

Read the full Built-to-Order, Cancellation, Refund & Delivery Policy.

Can't call right now? Request a callback

Tell us when to reach you and a specialist will call at the time you pick. Callbacks are the only way to complete a cancellation request — we do not process cancellations via web form or email alone.

Order number *

Your name *

Email address on the order *

Phone number to call *

When should we call? *

Reason for cancellation *

Anything else you want the specialist to know (optional)

I understand this is a callback request only. My cancellation is not effective until Movo confirms it in writing after our phone conversation. If I paid via Affirm, I will continue any scheduled Affirm payments until Movo confirms otherwise.