Returns & Cancellations

Every Movo X is built to order.

Because every wheelchair is manufactured specifically for a confirmed customer order, our returns and cancellations rules are different from an in-stock consumer product. Everything below is covered in full detail in our written policy.

The short version

• 24-hour cancellation window — Within 24 hours of order confirmation, you may cancel by calling +1 224 255-3315 for a full refund with no fee.
• After 24 hours, before shipment — Cancellation is reviewed case-by-case based on production stage, materials committed, and applicable law. A partial refund may be possible.
• Company-caused shipping delay — If Movo cannot ship within the promised 45–60-day window, you may cancel for a full refund with no fee.
• After delivery, all sales are final for buyer's remorse, change of mind, or space-fit issues when the delivered product matches the disclosed specifications. This does not eliminate rights that cannot legally be waived — valid claims for verified defects, shipping damage, receipt of the wrong product, warranty coverage, and legal-consumer-protection rights are always honored.
• Damage or defect — Report promptly to team@movochair.com or call the number above. We'll walk you through documentation, carrier claims where relevant, and the warranty path.
• PayPal Pay Later / Pay Monthly orders — The same rules apply. Continue any scheduled payments under your PayPal agreement until Movo confirms cancellation in writing. Any approved refund flows through the original PayPal transaction; interest already paid on financed plans may not be refundable.

Questions? Email team@movochair.com or call +1 224 255-3315 before ordering. We'd rather answer 100 questions than take one order that isn't right for you.