For families & caregivers

You're not buying this for yourself.

Most Movo X buyers are an adult child, a spouse, or a primary caregiver — buying this for someone who needs it but might not be ready to admit it. This page is for you. Honest answers to the questions you're going to ask.

1 · How to talk about it

This is harder than the purchase. A stair-climbing chair is a milestone product — for many people it feels like a public admission that something has changed. Here's what works in our experience talking to hundreds of families:

Frame it as expansion, not contraction. "This gives you the second floor back," not "We're worried about you on the stairs."
Show the demo video first, talk second. The chair looks good. Watching it climb does more than any pitch.
Don't surprise them with a delivery. Whatever else, the buyer needs to participate in the decision.
If they say "I don't need it" — they may not yet. Bookmark this page and come back in 3 months. The Founding 50 discount is not the right reason to push someone before they're ready.

2 · Safety — the long version

You will spend many nights worrying about stairs. Here is precisely what the chair does to keep your person safe:

Going up

The rear bumper must contact the first step before the climb engages — you cannot trigger stair mode in mid-air.
LiDAR scans every riser height; the chair refuses to climb if a step is outside its safe range (8 inches max).
Speed is hardware-limited to 1 step per second. There is no faster mode.
Releasing the trigger stops the chair instantly. Letting go is always the right answer.

Going down (where most failures happen)

Two independent braking systems engage on every step: regenerative motor brake + mechanical disc brake.
Even with both batteries removed, gravity cannot pull the chair down stairs — the brake is spring-loaded closed by default.
Descent speed is mechanically limited. The motor cannot drive the chair down faster than 1 step per second under any condition.
If the tilt sensor detects an unsafe angle (>40° forward), the chair locks the brake and powers down.

If something goes wrong

The chair holds itself in place on stairs even when fully off.
A manual brake-release handle (clearly marked, requires deliberate two-step action) lets a caregiver back the chair down by hand if needed.
Our 24/7 emergency support line: +1 224 255-3315 connects you to a human within 90 seconds.

3 · Will it fit our house?

For most North American homes, yes. The Movo X needs:

Stair width	at least 28 in / 71 cm
Step rise (height)	up to 8 in / 200 mm (standard residential is 7.5 in)
Step run (depth)	at least 9 in / 230 mm
Top landing	at least 36 × 36 in (to turn around)
Door widths	at least 26 in to pass through (chair width is 24 in)

Not sure? Send us 3 photos: bottom of stairs, top landing, and a tape measure showing one step's height. Email team@movochair.com and we'll tell you straight whether your specific home works — usually within a business day.

What it does NOT handle

Spiral stairs. Curved staircases without straight runs. Stairs without a continuous handrail (recommended). Outdoor stairs with risers over 8 inches. Floating stairs without a riser face. If your stairs are any of these, please call us before ordering — we'd rather lose the sale than send a chair that doesn't work.

4 · Setup day

Day-one is what families worry about most. Here's the actual sequence:

Delivery

Ships in a single 105-lb crate. We schedule a delivery window with you. The crate is light enough to roll into a garage on the included dolly.

Unbox & charge

Unfold takes 30 seconds (printed guide + 4-min video). Charge to 80% takes 3 hours. No tools needed.

Onboarding call

A mobility specialist walks the rider through their first stair climb on a video call, with you in the room. 30 minutes. Free, included.

5 · What it costs (the honest version)

$9,500 is a lot of money. So is a stair lift, a home renovation, or four years of paid caregivers helping someone up to bed every night. Here's how we break it down for families:

Movo X (one-time, all stairs everywhere)	$9,500
With HSA/FSA at 24% bracket	~$7,220 effective
Stair lift, single staircase, installed	$3,500–6,000 + lock-in to one house
Paid caregiver, 1 hr/day, 3 years	~$33,000
Move to a one-floor home	cost of moving + emotional

Whether the Movo X is right for your family is a real question. We're not trying to pretend it isn't.

Want to talk it through?

Book 15 minutes with a mobility specialist — bring your questions, your photos of the stairs, whatever's on your mind. Free, no pressure, no sales follow-ups.

Book a specialist call

Or call +1 224 255-3315 directly.