Shipping policy
What happens after you order.
Where we ship
Free shipping to the United States (50 states), Canada, the United Kingdom and Australia. We do not currently ship to other countries. EU shipping (DE, FR, NL, etc.) is available on request with import duties paid at delivery — email team@movochair.com for a quote.
Delivery timeline
Every Movo X is built to order. The current timeline from purchase to delivery is approximately 60 days, broken down as:
| Days 1–7 | Order confirmation, build slot assignment, production planning |
|---|---|
| Days 8–35 | Factory build (frame, drive system, battery) |
| Days 36–50 | Calibration, stair test, QA |
| Days 51–60 | Crating, freight to your country, last-mile carrier delivery |
You'll get weekly status emails. If a delay is going to push past 60 days, we notify you immediately.
Delivery day
We schedule a 4-hour delivery window with you 48 hours before arrival. The crate weighs 331 lb / 150 kg (gross, chair + packaging), so it ships on a pallet with a freight carrier that has liftgate service. The driver lowers it curbside or into your driveway — they will not carry it inside on standard delivery. An adult must be present to sign. If you need it brought inside, unpacked and reassembled, add white-glove setup at checkout.
Unboxing & setup
The chair itself does not fold. To protect the two most fragile parts during freight, we ship the display screen and joystick controller detached from the chair — packed separately inside the same crate — and you reattach them yourself when you unbox. That is the only assembly you'll do.
If you'd rather not do this yourself, add white-glove setup at checkout (below) and the carrier handles reattachment for you.
If it arrives damaged
Inspect the crate before signing. If you see visible damage:
- Refuse the delivery.
- Photograph the damage from multiple angles.
- Call us at +1 224 255-3315. We dispatch a replacement that day and handle the carrier insurance claim ourselves.
You will not be charged twice and you will not be stuck waiting on a freight insurance fight.
White-glove option
For an additional $300, we add a white-glove unboxing service: the carrier removes the crate from your home, positions the chair, and verifies the chair powers on before they leave. Select this at checkout.
Tracking
You'll receive a tracking link by email when the chair leaves the factory (around day 51). The link updates daily. If you don't see updates for 48 hours, email team@movochair.com and we'll chase it.