Shipping policy
What happens after you order.
Where we ship
Free shipping to the United States (50 states), Canada, the United Kingdom and Australia at checkout. EU shipping (DE, FR, NL, etc.) and Gulf Cooperation Council countries (Saudi Arabia, UAE, Qatar, Kuwait, Oman, Bahrain) are available by email arrangement — orders handled individually through team@movochair.com with air-freight and import-duty details confirmed per destination. Arabic-language inquiries welcome.
Delivery timeline
Every Movo X is built to order. The current timeline from purchase to delivery is approximately 60 days, broken down as:
| Days 1–7 | Order confirmation, build slot assignment, production planning |
|---|---|
| Days 8–35 | Factory build (frame, drive system, battery) |
| Days 36–50 | Calibration, stair test, QA |
| Days 51–60 | Crating, freight to your country, last-mile carrier delivery |
You'll get weekly status emails. If a delay is going to push past 60 days, we notify you immediately.
Delivery day
We schedule a 4-hour delivery window with you 48 hours before arrival. The crate weighs 331 lb / 150 kg (gross, chair + packaging), so it ships on a pallet with a freight carrier that has liftgate service. The driver lowers it curbside or into your driveway. An adult must be present to sign.
Unboxing & setup
The chair itself does not fold. To protect the two most fragile parts during freight, we ship the display screen and joystick controller detached from the chair — packed separately inside the same crate — and you reattach them yourself when you unbox. That is the only assembly you'll do: five minutes with no tools.
If it arrives damaged
Inspect the crate before signing. If you see visible damage:
- Refuse the delivery.
- Photograph the damage from multiple angles.
- Call us at +1 224 255-3315. We dispatch a replacement that day and handle the carrier insurance claim ourselves.
You will not be charged twice and you will not be stuck waiting on a freight insurance fight.
Tracking
You'll receive a tracking link by email when the chair leaves the factory (around day 51). The link updates daily. If you don't see updates for 48 hours, email team@movochair.com and we'll chase it.